This policy sets out:
- the information we collect about you when you visit our website, use our products or services, or otherwise interact with us;
- how we use, share, store, and secure the information; and
- how you may access and control the information.
In this policy:
- “Crop & Vine Limited” or “we” refers to Crop & Vine Limited of 10C Gaylord Commercial Building, 114-120 Lockhart Road, Wanchai, Hong Kong.
- “Platform” means our websites at cropandvine.com, cropandvine.co.uk and cropandvine.hk.
- “Personal Information” refers to any data, information, or combination of data and information that is provided by you to us, or through your use of our products or services, that relates to an identifiable individual.
What information we collect about you
- We collect the following types of information about you:
- account and profile information that you provide when you register for an account or sign up for our products or services, for example your name, username or similar identifier, other personal description, job title, date of birth and gender, physical address (billing or delivery or both), email address, telephone number(s) (collectively, “Account Data”);
- information you provide through support channels, for example when you report a problem to us or interact with our support team, including any contact information, documentation, or screenshots (collectively, “Support Data”);
- communication, marketing, and other preferences that you (collectively, “Preference Data”);
- details of any transactions, purchases, or orders that you’ve made with us (collectively, “Transaction Data”);
- payment information, for example payment card information or bank details (collectively, “Financial Data”);
- information about your device or connection, for example your internet protocol (IP) address, log-in data, browser type and version, time-zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our products or services and information we collect through cookies and other data collection technologies (please read our Cookies Policy for details) (collectively, “Technical Data”); and
- information about your use of or visit to our Platform, for example your clickstream to, through, and from our Platform, products you viewed, used, or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods to browse away from the page (collectively, “Usage Data”).
- We collect the above information when you provide it to us or when you use or visit our Platform. We may also receive information about you from other sources, including:
- our personnel, agents, advisors, consultants, and contractors based in Hong Kong, Singapore, China, Asia, UK, France, Europe, USA in connection with our operations or services, for example our staff engaged in the fulfilment of your order, processing of your payment, and provision of support services.
- We do not collect sensitive data or special category data about you. This includes details about your race, ethnic origin, politics, religion, trade union membership, genetics, biometrics, health, or sexual orientation.
- We collect the following types of information about you:
How we use the information we collect
- We only use your personal information where the law allows us to. We use your personal information only where:
- we need to perform the contract we have entered into (or are about to enter into) with you, including to operate our products or services, to provide customer support and personalised features, and to protect the safety and security of our Platform;
- it satisfies a legitimate interest which is not overridden by your fundamental rights or data protection interests, for example for research and development, and in order to protect our legal rights and interests
- you’ve given us consent to do so for a specific purpose, for example we may send you direct marketing materials or publish your information as part of our testimonials or customer stories to promote our products or services with your permission; or
- we need to comply with a legal or regulatory obligation.
- If you have given us consent to use your personal information for a specific purpose, you have the right to withdraw your consent any time by contacting us (please refer to paragraph 8. for contact information), but please note this will not affect any use of your information that has already taken place.
- We do not share your personal information with any company outside our group for marketing purpose, unless with your express specific consent to do so.
- For visitors to or users of our Platform who are located in the European Union, we have set out our legal bases for processing your information in the Legal Bases Table at the end of this policy.
- We only use your personal information where the law allows us to. We use your personal information only where:
How we share the information we collect
- We may share personal information on aggregated or de-identified basis with third parties for research and analysis, profiling, and similar purposes to help us improve our products and services.
- If you use any third-party software in connection with our products or services, for example any third-party software that our Platform integrates with, you might give the third-party software provider access to your account and information. Policies and procedures of third-party software providers are not controlled by us, and this policy does not cover how your information is collected or used by third-party software providers. We encourage you to review the privacy policies of third-party software providers before you use the third-party software.
- Our Platform may contain links to third-party websites over which we have no control. If you follow a link to any of these websites or submit information to them, your information will be governed by their policies. We encourage you to review the privacy policies of third-party websites before you submit information to them.
- We may share your information with government and law enforcement officials to comply with applicable laws or regulations, for example when we respond to claims, legal processes, law enforcement, or national security requests.
- If we are acquired by a third party as a result of a merger, acquisition, or business transfer, your personal information may be disclosed and/or transferred to a third party in connection with such transaction. We will notify you if such transaction takes place and inform you of any choices you may have regarding your information.
How we store and secure the information we collect
- We use data hosting service providers based in UK and Singapore to host the information we collect.
- We have adopted the following measures to protect the security and integrity of your personal information:
- information is encrypted using TLS/SSL technology;
- your account is password-protected, with the requirement(s) that passwords must be at least 8 characters long, with a combination of letters and numbers;
- access to your personal information is restricted to personnel or service providers on a strictly need-to-know basis, who will only process your information on our instructions and who are subject to a duty of confidentiality; and
- our information collection, storage, and processing practices are reviewed regularly.
- We have put in place procedures to deal with any suspected privacy breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
- While we implement safeguards designed to protect your information, please note that no transmission of information on the Internet is completely secure. We cannot guarantee that your information, during transmission through the Internet or while stored on our systems or processed by us, is absolutely safe and secure.
- We only retain personal information for so long as it is reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. After such time, we will delete or anonymise your information, or if this is not possible, we will securely store your information and isolate it from further use. We periodically review the basis and appropriateness of our data retention policy.
Your rights
- You have the right to:
- be informed of what we do with your personal information;
- request a copy of personal information we hold about you;
- require us to correct any inaccuracy or error in any personal information we hold about you;
- request erasure of your personal information (note, however, that we may not always be able to comply with your request of erasure for record keeping purposes, to complete transactions, or to comply with our legal obligations);
- object to or restrict the processing by us of your personal information (including for marketing purposes);
- request to receive some of your personal information in a structured, commonly used, and machine readable format, and request that we transfer such information to another party; and
- withdraw your consent at any time where we are relying on consent to process your personal information (although this will not affect the lawfulness of any processing carried out before you withdraw your consent).
- You may opt out of receiving marketing materials from us by using the unsubscribe link in our communications, by updating your preferences within your account on our Platform, or by contacting us. Please note, however, that even if you opt out from receiving marketing materials from us, you will continue to receive notifications or information from us that are necessary for the use of our products or services.
- As a security measure, we may need specific information from you to help us confirm your identity when processing your privacy requests or when you exercise your rights.
- Any request under paragraph 5.1 will normally be addressed free of charge. However, we may charge a reasonable administration fee if your request is clearly unfounded, repetitive, or excessive.
- We will respond to all legitimate requests within one (1) month. Occasionally, it may take us longer than a month if your request is particularly complex or if you have made a number of requests.
- You have the right to:
Changes to this policy
We may amend this policy from time to time by posting the updated policy on our Platform. By continuing to use our Platform after the changes come into effect, you agree to be bound by the revised policy.
Policy towards children
Our products and services are not directed to individuals under 18. We do not knowingly collect personal information from individuals under 18. If we become aware that an individual under 18 has provided us with personal information, we will take steps to delete such information. Contact us if you believe that we have mistakenly or unintentionally collected information from an individual under 18.
Contact us
Please contact us at ask@cropandvine.com or submit any written request to:
Crop & Vine Limited
10C Gaylord Commercial Building, 114-120 Lockhart Road, Wanchai, Hong Kong
Attn: Jessie Leung
Please contact us in the first instance if you have any questions or concerns. If you have unresolved concerns, you have the right to file a complaint with a data protection authority in the country where you live or work or where you feel your rights have been infringed.
Last updated: 2nd March 2021
Cookie policy
Please see our Cookie Policy.
Legal bases table
Processing purpose | Type of data processed | Legal basis |
---|---|---|
To register you as a new member of the Platform | Identity, Contact, Financial | Performance of a contract with you |
To manage our relationship with you including: services in respect of wine collection management; investigation of queries in respect of condition or authenticity of wine delivered where delivery was made to a warehouse storage account; notifying you about changes to our privacy policy or Platform terms and conditions; asking you to give us feedback, leave a review or take a survey. | Identity, Contact, Financial, Transaction, Technical, Profile, Marketing & Communication | Performance of a contract with you, Necessary to comply with a legal obligation, Necessary for our legitimate interests (to keep our records updated, to maintain and improve the quality of the Platform services and to study how our members and visitors view and use our services) |
To administer and protect our business and our Platform, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data. | Identity, Contact, Technical, Transaction, Profile | Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise), vNecessary to comply with a legal obligation |
To deliver relevant Platform content to you and measure or understand the effectiveness of the content and marketing we provide and carry out with you. We do not serve advertisements for the time being and will update this table if that changes. | Identity, Contact, Profile, Usage, Marketing & Communications, Technical | Necessary for our legitimate interests (to study how our members (and visitors) use the Platform and our services, to develop them, to grow our business and to inform our marketing strategy) |
To use data analytics to improve our Platform and the Fine Wine Exchange, the wine collection related services we offer, user relationships and experiences. | Technical, Usage | Necessary for our legitimate interests (to define types of members (and visitors) for our Platform and other services, to keep the Platform updated and relevant, to develop our business and to inform our marketing strategy) |
Participating in an event, competition or completing a review or survey. | Identity, Contact, Profile, Usage, Marketing & Communications | Performance of a contract with you, Necessary for our legitimate interests (to study how members use our Platform services and other wine related services, to develop them and grow our business) |
To make suggestions and recommendations to you about wine, or wine related services and products that may be of interest to you. | Identity, Contact, Technical, Usage, Profile | Necessary for our legitimate interests (to develop our services and grow our business) |